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The CIO’s Role in Unlocking Business Potential with Scalable Cloud-Based Strategies

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About this webinar

In today’s unpredictable world, characterised by a volatile geopolitical landscape, vulnerable markets, and economic uncertainties, organisations face elevated risks across cybersecurity, operational, third-party, and regulatory domains. The traditional GRC programs may no longer suffice in this dynamic risk and compliance environment. To thrive, organisations must enhance their GRC effectiveness and efficiency by leveraging risk insights and intelligence for better decision-making that delivers agility and resilience.

Join GRC 20/20’s Michael Rasmussen andAuditBoard in a discussion on the latest trends in the GRC market as we prepare for another year filled with both demands and opportunities.

From this webinar:

Understand the top risk and regulatory drivers and trends in GRC.
Assess your strategies for creating a connected approach to managing interconnected risks.
Implement proactive measures to fortify the extended enterprise and mitigate risks.
CPE: This is a webinar recording. Credits are not offered for on-demand viewing.

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Agenda

9:00 AM - 9:20 AM

Embedding Customer-Centricity into Organisational Strategy

Learn how to transform your organisation into a customer-first enterprise. Discover actionable approaches to prioritising customer needs and aligning them with business objectives for sustainable success.

Sophia Green, VP of Customer Experience Innovation, Caterpillar Inc.

9:20 AM - 9:40 AM

Enhancing Customer Engagement and Retention

Explore innovative strategies for keeping customers engaged and loyal. Understand how to use data-driven insights to anticipate customer needs and deliver seamless experiences.

Michael Brown, Senior Director of Client Engagement, Ford Motor Company

9:20 AM - 9:40 AM

Aligning CX Initiatives with Business Growth Objectives

Learn how to tie customer experience initiatives directly to revenue and growth metrics. Discover methods to demonstrate the ROI of CX efforts through tangible results

Emma White, Head of Customer Success, The Home Depot

10:00 AM - 10:20 AM

Leveraging Data for Personalisation and Satisfaction

Discover the role of customer data in crafting personalised experiences. Learn how to leverage analytics and AI to meet customer expectations and improve satisfaction scores

Sophia Green, VP of Customer Experience Innovation, Caterpillar Inc.

10:20 AM - 10:40 AM

Future Trends in Customer Experience Leadership

Gain insights into emerging trends in CX, including AI, omnichannel strategies, and evolving customer behaviours. Prepare your organisation to remain competitive in an ever-changing landscape.

Michael Brown, Senior Director of Client Engagement, Ford Motor Company

Topics

Risk Management, Regulatory Compliance, Third-Party Risk, Data-Driven Decision Making, Resilience Building